Service Plan
Support Beyond Delivery
At Bramfords, our commitment doesn't end when your order arrives. Our Service Plan outlines the support available to help customers get the most from their purchase.
Whether you're purchasing equipment for business operations, workshops, laboratories, offices, or personal use, our team is available to assist throughout your ownership experience.
What's Included
Product Support
Our team can assist with:
- Product information and setup guidance
- Troubleshooting assistance
- Operating instructions and documentation
- Product specification enquiries
Warranty Assistance
If a product develops a fault within its warranty period, we'll help coordinate the warranty process with the manufacturer or supplier.
This may include:
- Fault assessment
- Replacement part requests
- Repair coordination where available
- Product replacement eligibility review
Spare Parts & Components
For selected products, we may be able to assist in sourcing:
- Replacement components
- Consumable parts
- Maintenance accessories
- Product-specific attachments
Availability varies by manufacturer and product type.
Order Support
Our customer service team can help with:
- Delivery enquiries
- Order updates
- Shipment tracking assistance
- Returns and exchanges
Business Customer Assistance
Business customers may receive additional support for larger purchases, including:
- Product sourcing enquiries
- Volume purchasing assistance
- Product recommendations
- Procurement support
Service Plan Benefits
- Dedicated customer support
- Assistance throughout the warranty period
- Help sourcing compatible parts and accessories
- Support with manufacturer warranty claims
- Guidance before and after purchase
What Is Not Covered
The Service Plan does not extend manufacturer warranties and does not cover:
- Accidental damage
- Improper installation or misuse
- Unauthorised modifications
- Normal wear and tear
- Consumable items unless specified
Coverage remains subject to the original manufacturer's warranty terms and conditions.
Contact Our Support Team
If you require assistance with an existing order or product, our team is here to help.
Email: info@bramfords.com
Telephone: 0161 964 0980
Live Chat: Available via the chat icon in the bottom-right corner of the page.
Support Hours
UK (GMT/BST)
Mon–Fri: 9:00am–5:00pm
Sat: 9:00am–12:00pm
Sun: Closed
Please include your order number and a brief description of your enquiry to help us assist you as quickly as possible.