Warranty
Our Warranty Promise
At Bramfords, we stand behind the products we sell and are committed to ensuring our customers receive items that meet their expectations.
For added peace of mind, eligible products purchased from Bramfords are covered by a limited warranty beginning from the date your order is delivered.
Warranty periods vary by product and may range from 90 days to several years depending on the manufacturer, product type, and applicable coverage.
Where available, warranty information is provided within the product specifications or product description.
If your product develops a manufacturing fault or arrives with a defect during the applicable warranty period, our team will work with you to resolve the issue as quickly as possible.
Warranty Coverage
Our limited warranty covers:
- Manufacturing defects
- Faults arising under normal intended use
- Products that arrive damaged or defective
- Missing components reported within a reasonable period after delivery
Where a warranty claim is approved, Bramfords may, at its discretion:
- Provide replacement parts
- Arrange a replacement product
- Offer a repair solution where available
- Issue a full or partial refund where appropriate
Warranty Period
The warranty period begins on the date the order is marked as delivered by the shipping carrier.
Warranty periods vary by product.
Most products are covered for a minimum of 90 days from the date of delivery, while certain products may include extended coverage of one year, two years, or longer.
Product-specific warranty periods, where applicable, will be stated on the relevant product page or specification sheet.
Claims submitted after the applicable warranty period has expired may not be eligible for warranty support.
What Is Not Covered
The warranty does not cover:
- Accidental damage
- Misuse, abuse, or neglect
- Improper installation or assembly
- Damage caused by unauthorised modifications
- Normal wear and tear
- Cosmetic damage that does not affect product functionality
- Damage resulting from improper maintenance
- Consumable items unless otherwise stated
- Commercial or industrial usage beyond the manufacturer's intended purpose
Reporting a Warranty Issue
To submit a warranty claim, please contact our support team within the applicable warranty period.
Please include:
- Your order number
- A description of the issue
- Photographs or videos showing the fault where possible
- Any relevant supporting information
Providing clear information helps us assess claims and reach a resolution more quickly.
Warranty Assessment
All warranty claims are reviewed on a case-by-case basis.
Bramfords may request additional information, photographs, videos, or troubleshooting steps before approving a claim.
Submitting a warranty claim does not automatically guarantee a replacement, repair, refund, or other remedy. Claims must first be assessed and verified by our support team.
Replacement and Refund Process
Where a claim is approved, Bramfords will determine the most appropriate resolution based on the nature of the issue, product availability, supplier requirements, and the circumstances of the claim.
Possible outcomes may include:
- Replacement parts
- Product replacement
- Store credit
- Partial refund
- Full refund
Any replacement product supplied under warranty does not restart the original warranty period unless required by applicable law.
Manufacturer Warranties
Certain products may include separate manufacturer warranties extending beyond Bramfords' standard minimum 90-day coverage.
Where applicable, the warranty period stated on the product specification sheet or product page will apply.
Customers may also be entitled to additional support directly from the manufacturer in accordance with the manufacturer's warranty terms and conditions.
Physical Returns
Products must not be returned without prior written authorisation from Bramfords.
Where a return is required as part of a warranty claim, Bramfords will provide instructions and any applicable return address.
Unauthorised returns may be refused.
Your Statutory Rights
This warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to limit or exclude any statutory rights available to consumers.
Contact Us
For warranty enquiries or to submit a claim, please contact:
Email: info@bramfords.com
Telephone: 0161 964 098
Live Chat: Available via the chat icon in the bottom-right corner of the page.
Please include your order number and the words "Warranty Claim" in the subject line to help us process your request promptly.