Shipping policy

Our Commitment

At Bramfords, we believe that good service does not stop when an order is placed.

Many online retailers provide little communication between checkout and delivery. Our approach is different.

Every order is supported by the Bramfords After-Sales Standard, a proactive communication process designed to keep customers informed throughout the fulfilment journey.

From order confirmation through to successful delivery, our team aims to provide clear updates, realistic expectations, and responsive support whenever required.

Shipping Information

At Bramfords, we work with a trusted network of manufacturers and logistics partners to deliver products throughout the United Kingdom, the United States, and selected international destinations.

Most orders are shipped using our priority air freight service, allowing significantly faster delivery than traditional sea freight while still providing reliable tracking and customs handling.

Throughout your order, our team will keep you updated in accordance with the Bramfords After-Sales Standard™, ensuring you always know the latest progress of your delivery.

Order Processing

After placing your order, you'll immediately receive an Order Confirmation email.

Before your order leaves for shipment, we complete several preparation steps including payment verification, supplier confirmation, quality checks where applicable, and booking with our logistics partners.

Typical processing time

• 2–5 business days 

Estimated Delivery Timeline

Once your order has been prepared, it generally follows the journey below.

Stage

Typical Time

Order processing

2–5 business days

Transport to departure airport

1–7 business days

International air transit

Approximately 1 day

UK customs clearance & cargo handling

Around 7 business days

Final delivery by courier

1–2 business days

 

Typical total delivery time

9–15 business days after dispatch

or approximately

11–20 business days from placing your order

Please note that delivery estimates may occasionally vary due to customs inspections, severe weather, public holidays, or carrier delays.

Tracking Your Order

You'll receive a Shipping Confirmation email as soon as your order has been dispatched.

Please note:

  • Tracking may not become active immediately. 
  • Tracking normally begins updating once your shipment has cleared customs and has been collected by our final delivery partner. 
  • Most customers begin seeing regular tracking updates shortly before final delivery. 

You can also monitor your shipment using the Track Order page on our website. 

Delivery Delays

Although most deliveries arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • customs inspections 
  • severe weather 
  • transportation disruptions 
  • airline scheduling 
  • public holidays 

Should any unexpected delay occur, our team will proactively keep you informed. 

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

If an incorrect address is provided, additional delivery charges may apply if the shipment requires redirection or re-delivery.

Multiple Shipments

Products ordered together may be shipped separately.

As Bramfords works with multiple suppliers and fulfilment locations, items within the same order may arrive on different dates and may be accompanied by separate tracking numbers.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Where possible, include:

  • your order number 
  • photographs of the product 
  • photographs of the packaging 
  • a brief description of the damage 

We'll investigate the issue and work towards an appropriate resolution as quickly as possible.

Lost Shipments

For international shipments, customs duties, import taxes, brokerage fees, and other government-imposed charges may apply.

Unless otherwise stated, these charges are the responsibility of the customer.

Customs processing times are outside Bramfords' control and may affect delivery schedules.

Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Port congestion
  • Supplier production delays
  • Public holidays
  • Transportation disruptions

Bramfords shall not be liable for delays caused by circumstances beyond our reasonable control.

Large & Custom Orders

Some large, heavy, oversized, or custom-made products may be shipped using sea freight instead of air freight due to their size, weight, or shipping requirements.

Where sea freight is required, the estimated delivery time is typically:

40–65 days from dispatch

If your order requires sea freight, this will either be indicated on the product page or communicated to you by our team after your order has been confirmed.

For all sea freight shipments, we'll continue to provide proactive updates throughout the delivery process in line with the Bramfords After-Sales Standard™, keeping you informed from dispatch through to final delivery.

This wording frames sea freight as an exception rather than the norm, reinforcing that your standard service is the faster 9–15 business day air delivery while still setting clear expectations for oversized or bespoke orders.

Contact Us

If you have any questions regarding shipping, lead times, delivery requirements, or the status of your order, our team is here to help.

Email: info@bramfords.com

Telephone: 0161 964 0980

Live Chat: Available via the chat icon in the bottom-right corner of the page.

Customer Support Hours

UK (GMT/BST)
Mon–Fri: 9:00am–5:00pm
Sat: 9:00am–12:00pm
Sun: Closed